MyHealth.Alberta.ca: Strategies and Lessons Learned for a Provincial Health Portal
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Abstract
Purpose
To describe the strategy, development and launch of a province-wide Personal Health Portal and Personal Health Record Platform, including lessons learned from work to date (such as requirements definition, solution architecture, branding, governance for project and operation of the provincial portal, governance for trusted content, benefits evaluation, clinical and public engagement).
Background
The province-wide Personal Health Portal solution MyHealth.Alberta.ca was publicly launched in May 2011 and included access to trusted knowledge and services (Education Strategy) with expansion to include the ability for Albertans to create a personal health record (Engagement and Empowerment Strategies) allowing for public participation in their own health regime across the continuum of care.
Methodologies
Methodologies used in the development of this portal included focus groups with public and clinicians, project planning and management, marketing and communications planning, clinical adoption benefits evaluation, partnering with COTS solutions providers to bring proven solutions to all residents within the jurisdiction, and working with Canada Health Infoway on enabling funding and ensuring knowledge exchange with all jurisdictions in Canada.
Results/Outcomes
Key results include building a provincial strategy for public access to a patient portal that includes personalized services, development of steps for the solution architecture that accounts for the use of a horizontal portal project, a personal health record platform and an approach for identity and access management for the public.
This work is being done in a phased approach, as follows:
• Phase zero to put in place basic components of the initiative, including a project management team, governance, marketing communications capacity, and a provider of public focus groups;
• Phase one to focus on basic content and services, including the procurement of a subscribed knowledgebase and the development of a robust information management model;
• Phase two to include the selection of a horizontal portal product, the selection of a personal health record product, the implementation of an identity and access management solution, requirements definition and solution architecture, design and implementation, testing and release schedule management.
An approach has been developed for benefits evaluation to show value achieved, as well providing input to ongoing evolution of the Personal Health Portal.
Conclusions
The provincial Personal Health Portal supports the public by empowering them to take a more educated and proactive role in managing their health and wellness. This approach provides positive outcomes for patients and families as well as providing system-wide benefits.
To describe the strategy, development and launch of a province-wide Personal Health Portal and Personal Health Record Platform, including lessons learned from work to date (such as requirements definition, solution architecture, branding, governance for project and operation of the provincial portal, governance for trusted content, benefits evaluation, clinical and public engagement).
Background
The province-wide Personal Health Portal solution MyHealth.Alberta.ca was publicly launched in May 2011 and included access to trusted knowledge and services (Education Strategy) with expansion to include the ability for Albertans to create a personal health record (Engagement and Empowerment Strategies) allowing for public participation in their own health regime across the continuum of care.
Methodologies
Methodologies used in the development of this portal included focus groups with public and clinicians, project planning and management, marketing and communications planning, clinical adoption benefits evaluation, partnering with COTS solutions providers to bring proven solutions to all residents within the jurisdiction, and working with Canada Health Infoway on enabling funding and ensuring knowledge exchange with all jurisdictions in Canada.
Results/Outcomes
Key results include building a provincial strategy for public access to a patient portal that includes personalized services, development of steps for the solution architecture that accounts for the use of a horizontal portal project, a personal health record platform and an approach for identity and access management for the public.
This work is being done in a phased approach, as follows:
• Phase zero to put in place basic components of the initiative, including a project management team, governance, marketing communications capacity, and a provider of public focus groups;
• Phase one to focus on basic content and services, including the procurement of a subscribed knowledgebase and the development of a robust information management model;
• Phase two to include the selection of a horizontal portal product, the selection of a personal health record product, the implementation of an identity and access management solution, requirements definition and solution architecture, design and implementation, testing and release schedule management.
An approach has been developed for benefits evaluation to show value achieved, as well providing input to ongoing evolution of the Personal Health Portal.
Conclusions
The provincial Personal Health Portal supports the public by empowering them to take a more educated and proactive role in managing their health and wellness. This approach provides positive outcomes for patients and families as well as providing system-wide benefits.
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