Consumer-Centered Performance Indicator in Acute Care: Analyzing the Use of Text Mining in Newspapers
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Abstract
Background: According to our previous research, it was elucidated that the gap between consumer demands and health information supply is huge. In particular, individuals who frequently use the Internet (so-called “Heavy-Internet-Usersâ€) are likely to look for word-of-mouth regarding hospital performance when selecting a hospital. However, because the majority of individuals are not Heavy-Internet-Users, the information needs of the majority remain to be elucidated.
Objective: This study aimed to elucidate the types of health information regarding “Quality of Patient Care†that are of consumer concern.
Methods: A newspaper is one of the most traditional and credible resources for the Japanese population. Objective articles including the phrase “Quality of Patient Care†were collected from Nikkei Newspapers over a 6-month period from 2012 to 2013. Articles written as interviews and statistical reports were excluded. Objective articles were then text mined using the Japanese language morphological analysis tool.
Results: Twenty articles including the phrase “Quality of Patient Care†were found in Nikkei Newspaper Databases. Four interview articles and 6 statistical reports were excluded from the analyses, and 10 articles were text mined. As a result of text mining, 8522 instances of the abovementioned phrase were found in the 10 articles. In the Japanese language, most words comprise a particle and an auxiliary verb. With respect to verbs, adjectives, and nouns, the appearance rate (per article) was as follows: hospital 13.0, patient care 9.8, patient 4.1, information 3.8, year 3.6, data 3.2, people 3.2, physicians 2.9, therapy 2.5, prefecture 2.4, city 2.3, Tokyo 2.5, nursing 2.0, management 2.0, medical procedure 2.0, and pharmacy 2.0. With regard to diagnosis, carcinoma, infection, and influenza were found.
Conclusion: As a result of text mining, it was found that consumers demand objective data about “Quality of Patient Care†rather than narrative issues. In fact, “Data†was one of the frequently mentioned words in newspapers; however, adjectives were less frequently mentioned. Consumers considered that information on physicians was important, followed by information on nursing and pharmacy. This study also shows trends in consumer demands; however, a performance indicator related to individual physicians was not effectively disclosed on internet. It is recommended that a performance indicator related to not only each hospital but also individual physicians should be disclosed when building websites for non Heavy-Internet-Users.
Objective: This study aimed to elucidate the types of health information regarding “Quality of Patient Care†that are of consumer concern.
Methods: A newspaper is one of the most traditional and credible resources for the Japanese population. Objective articles including the phrase “Quality of Patient Care†were collected from Nikkei Newspapers over a 6-month period from 2012 to 2013. Articles written as interviews and statistical reports were excluded. Objective articles were then text mined using the Japanese language morphological analysis tool.
Results: Twenty articles including the phrase “Quality of Patient Care†were found in Nikkei Newspaper Databases. Four interview articles and 6 statistical reports were excluded from the analyses, and 10 articles were text mined. As a result of text mining, 8522 instances of the abovementioned phrase were found in the 10 articles. In the Japanese language, most words comprise a particle and an auxiliary verb. With respect to verbs, adjectives, and nouns, the appearance rate (per article) was as follows: hospital 13.0, patient care 9.8, patient 4.1, information 3.8, year 3.6, data 3.2, people 3.2, physicians 2.9, therapy 2.5, prefecture 2.4, city 2.3, Tokyo 2.5, nursing 2.0, management 2.0, medical procedure 2.0, and pharmacy 2.0. With regard to diagnosis, carcinoma, infection, and influenza were found.
Conclusion: As a result of text mining, it was found that consumers demand objective data about “Quality of Patient Care†rather than narrative issues. In fact, “Data†was one of the frequently mentioned words in newspapers; however, adjectives were less frequently mentioned. Consumers considered that information on physicians was important, followed by information on nursing and pharmacy. This study also shows trends in consumer demands; however, a performance indicator related to individual physicians was not effectively disclosed on internet. It is recommended that a performance indicator related to not only each hospital but also individual physicians should be disclosed when building websites for non Heavy-Internet-Users.
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