Patient-Centered Health Information on Quality of Inpatient Care: Trend Analysis of Newspapers and Blogs
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Abstract
[Background] With the increasing use of the Internet, the number of newspaper issues is continuing to decrease from 53.7 million per year in 2000 to 47.0 in 2013. Although our previous research has shown that people in Japan believe that newspapers are the most reliable resource for health information; however, newspapers do not include sufficient information to fulfill the health information needs of people. On the other hand, blog users are increasing. In 2013, Ameba (one of the most popular blogs in Japan) reported that their users reached 30.0 million. This situation may change patient behavior while seeking hospitals.
[Aim] The purpose of this research is to elucidate the trend of what topics are written about the quality of inpatient care in each medium; newspapers and blogs.
[Methods] Thirty articles each from newspapers and blogs in 2013 were analyzed. For newspapers, the Asahi-Shimbun Database was used; articles were searched using the keywords “quality,†“patient care,†and “inpatient,†and 30 articles were found. For blogs, the Google search engine was used; articles in the Ameba blog (the most popular blog in Japan, with 30.9 million users) were searched using the same keywords as newspapers, and the top 30 articles were analyzed. Each article was text mined, and correspondence analysis was performed.
[Result] For newspapers, 1020.4 characters and 50.6 sentences were found. Frequently used nouns were patient (number of appearances per article, 6.1), healthcare (5.1), hospital (3.6), physician (2.3), insurance (2.2), himself/herself (1.3), center (1.2), care (1.1), and system (1.1). Frequently used verbs were receive (2.1), talk (1.1), image (1.1), think (1.1), alive (1.1), and use (1.1). For blogs, 2130.3 characters and 145.1 sentences were found. Frequently used nouns were cancer (11.0), insurance (5.0), healthcare (4.6), patient (4.1), doctor [as prefix] (4.1), cell (3.0), disorder (3.0), clinic (2.8), himself/herself (2.7), toxin (2.3), physician (2.3), and blood (2.1). Frequently used verbs were telling (6.1), image (5.3), curing (2.4), think (2.1), and take [medicine] (1.9). Based on correspondence analysis, for blogs, cancer was near cell, blood, toxin, and curing. Then, for newspapers, patient was near national, body, and alive.
[Conclusion] As a result of text mining, it was found that health information on the quality of inpatient care differed between newspapers and blogs. Blogs had more volume of articles compared with newspapers. Newspapers include much information on the health service system. On the other hand, blogs include more clinical information. Particularly, information on cancer (the most common cause of death in Japan) is considered the most important from the perspective of patients.
[Aim] The purpose of this research is to elucidate the trend of what topics are written about the quality of inpatient care in each medium; newspapers and blogs.
[Methods] Thirty articles each from newspapers and blogs in 2013 were analyzed. For newspapers, the Asahi-Shimbun Database was used; articles were searched using the keywords “quality,†“patient care,†and “inpatient,†and 30 articles were found. For blogs, the Google search engine was used; articles in the Ameba blog (the most popular blog in Japan, with 30.9 million users) were searched using the same keywords as newspapers, and the top 30 articles were analyzed. Each article was text mined, and correspondence analysis was performed.
[Result] For newspapers, 1020.4 characters and 50.6 sentences were found. Frequently used nouns were patient (number of appearances per article, 6.1), healthcare (5.1), hospital (3.6), physician (2.3), insurance (2.2), himself/herself (1.3), center (1.2), care (1.1), and system (1.1). Frequently used verbs were receive (2.1), talk (1.1), image (1.1), think (1.1), alive (1.1), and use (1.1). For blogs, 2130.3 characters and 145.1 sentences were found. Frequently used nouns were cancer (11.0), insurance (5.0), healthcare (4.6), patient (4.1), doctor [as prefix] (4.1), cell (3.0), disorder (3.0), clinic (2.8), himself/herself (2.7), toxin (2.3), physician (2.3), and blood (2.1). Frequently used verbs were telling (6.1), image (5.3), curing (2.4), think (2.1), and take [medicine] (1.9). Based on correspondence analysis, for blogs, cancer was near cell, blood, toxin, and curing. Then, for newspapers, patient was near national, body, and alive.
[Conclusion] As a result of text mining, it was found that health information on the quality of inpatient care differed between newspapers and blogs. Blogs had more volume of articles compared with newspapers. Newspapers include much information on the health service system. On the other hand, blogs include more clinical information. Particularly, information on cancer (the most common cause of death in Japan) is considered the most important from the perspective of patients.
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