Professional Portal to Client Portal – The Evolution of ProblemGambling.ca
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Abstract
ProblemGambling.ca is Ontario’s foremost online resource for the province’s specialized treatment providers and allied professionals working with problem gamblers. The site is an initiative of the “Problem Gambling Project†at the Centre for Addiction and Mental Health in Ontario, Canada, which is an important component of Ontario’s problem gambling strategy.
The web site was first launched in 2006 offering information and tools for professionals and the public. In March of 2008 the site was relaunched as a portal site based on the Microsoft SharePoint Enterprise Portal platform. The site included a restricted electronic community of practice for the Problem Gambling Treatment System (PGTS) of Ontario.
In anticipation of expansion, the site was recently redesigned to support additional communities of practice, and better serve multiple audiences including researchers, clients and the general public. This included the addition of new Web 2.0 capacity including the potential use of blogs, wikis, surveys, quizzes, polls, and enhanced calendar and discussion board capabilities. The site has also launched a successful series of webinars and plans to introduce podcasts and other streaming media.
However, the biggest challenges lie ahead. The next step in the evolution of the site is the addition of new online services for those with concerns about their own gambling, or who are actively seeking help. Initially, this would likely take the form of an anonymous peer support site where individuals can confidentially reach out to each other with their stories, questions, and advice. This might also include the involvement of a problem gambling therapist offering general advice and answering general questions. Subsequently, the intent is to move from anonymous peer support, to more direct provision of online therapeutic services.
This presentation will focus on the challenges of evolving the site from primarily an informational site, through the development of communities of practice, and ultimately to the provision of support and services for clients. This will include:
• The technological issues and challenges including the use of the SharePoint Enterprise Portal platform.
• Our experiences and plans in the use of Web 2.0 strategies and technologies.
• The unique policy, legal, privacy and process issues surrounding the provision of client facing services.
Chris Tysiaczny, M.B.A., CMC
Chris is the Manager, Web and Portal Technology at the Centre for Addiction and Mental Health in Ontario, Canada. Chris is a certified management consultant with over 15 years experience in the strategic use of the Internet, usability, user experience and user centred design.
The web site was first launched in 2006 offering information and tools for professionals and the public. In March of 2008 the site was relaunched as a portal site based on the Microsoft SharePoint Enterprise Portal platform. The site included a restricted electronic community of practice for the Problem Gambling Treatment System (PGTS) of Ontario.
In anticipation of expansion, the site was recently redesigned to support additional communities of practice, and better serve multiple audiences including researchers, clients and the general public. This included the addition of new Web 2.0 capacity including the potential use of blogs, wikis, surveys, quizzes, polls, and enhanced calendar and discussion board capabilities. The site has also launched a successful series of webinars and plans to introduce podcasts and other streaming media.
However, the biggest challenges lie ahead. The next step in the evolution of the site is the addition of new online services for those with concerns about their own gambling, or who are actively seeking help. Initially, this would likely take the form of an anonymous peer support site where individuals can confidentially reach out to each other with their stories, questions, and advice. This might also include the involvement of a problem gambling therapist offering general advice and answering general questions. Subsequently, the intent is to move from anonymous peer support, to more direct provision of online therapeutic services.
This presentation will focus on the challenges of evolving the site from primarily an informational site, through the development of communities of practice, and ultimately to the provision of support and services for clients. This will include:
• The technological issues and challenges including the use of the SharePoint Enterprise Portal platform.
• Our experiences and plans in the use of Web 2.0 strategies and technologies.
• The unique policy, legal, privacy and process issues surrounding the provision of client facing services.
Chris Tysiaczny, M.B.A., CMC
Chris is the Manager, Web and Portal Technology at the Centre for Addiction and Mental Health in Ontario, Canada. Chris is a certified management consultant with over 15 years experience in the strategic use of the Internet, usability, user experience and user centred design.
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