Opening an Emergency Room with Web 2.0 Tools as a Bottom up Initiative Inauguration 2.0- a Taxonomy of Tools and Tips
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Abstract
Achieving an effective cooperation and team working from the workforce is one of the paramount goals for starting a complex organization such as a new hospital and its emergency department. The newly inaugurated Torrejón´s hospital in the north of Madrid, has been a pioneer in this sense. Web 2.0 tools were implemented from the first moment of the inauguration of the Hospital in September 2011.
OBJECTIVE: To establish optimized processes and habits through empowering Physicians to organize their practice and continued education.
METHODS: Bottom up initiatives from physicians at the emergency department were promoted, in order to attain different goals, to look for solutions in their daily work, and organize their own teaching and learning efforts,
RESULTS: A cooperative document including the most relevant problems of the emergency department team due to asynchronous work was written. Then, a mindmap drawing different web 2.0 tools, their advantages, implementation and added value to solve these real problems was created. Different short, mid and long term goals and levels of outreach have been painted.
Some of the first implementations of the initiative are the following:
- Common cloud storage: a Dropbox folder helps sharing documents like protocols, teaching rounds, presentations and document, in case computer system failed at work. Professionals have access from home, work or through smartphones.
-Blog: http://urgenciashospitaldetorrejon.wordpress.com/ is a virtual space with all the information needed at work: calculators, journals, teaching rounds. It facilitates asynchronous teaching rounds using comments to ask questions to the physician in charge. At the moment, only emergency room physicians have access to this blog. Due to internal IT politics the implementation of some of the communication tools is pending on approval.
- Collaborative writing tools like Google Docs facilitate common work with documents such as writing protocols, papers and spreadsheets to cooperate without using thousands of mails and mashing up workspace with private issues. Presentations from teaching rounds are attached to blogposts by sharing them with a Google Doc’s link.
- Collaborative calendars help to manage events like teaching rounds, courses and trainings.
- Reference Management: Zotero facilitates group sharing of bibliography and scientific knowledge work.
- Instant messaging systems like WhatsApp help to improve cross -departmental quick -response messaging and offers a way to communicate with other specialists at home.
- Social networks like Google+ have been also taken into account to take discussions of clinical cases a step further, to remember different tasks or getting people simply connected.
CONCLUSIONS: Web 2.0 tools and philosophy provide a reasonable solution to an array of problems. They provide infinite ways of improvement for internal and external communication facilitating daily work .This initiative is still in a developing phase. In the future, the use of these tools will be evaluated in order identify usage patterns and to optimize practices. Furthermore, other workers and patients will be included in the network to reach a comprehensive collaborative working environment.
OBJECTIVE: To establish optimized processes and habits through empowering Physicians to organize their practice and continued education.
METHODS: Bottom up initiatives from physicians at the emergency department were promoted, in order to attain different goals, to look for solutions in their daily work, and organize their own teaching and learning efforts,
RESULTS: A cooperative document including the most relevant problems of the emergency department team due to asynchronous work was written. Then, a mindmap drawing different web 2.0 tools, their advantages, implementation and added value to solve these real problems was created. Different short, mid and long term goals and levels of outreach have been painted.
Some of the first implementations of the initiative are the following:
- Common cloud storage: a Dropbox folder helps sharing documents like protocols, teaching rounds, presentations and document, in case computer system failed at work. Professionals have access from home, work or through smartphones.
-Blog: http://urgenciashospitaldetorrejon.wordpress.com/ is a virtual space with all the information needed at work: calculators, journals, teaching rounds. It facilitates asynchronous teaching rounds using comments to ask questions to the physician in charge. At the moment, only emergency room physicians have access to this blog. Due to internal IT politics the implementation of some of the communication tools is pending on approval.
- Collaborative writing tools like Google Docs facilitate common work with documents such as writing protocols, papers and spreadsheets to cooperate without using thousands of mails and mashing up workspace with private issues. Presentations from teaching rounds are attached to blogposts by sharing them with a Google Doc’s link.
- Collaborative calendars help to manage events like teaching rounds, courses and trainings.
- Reference Management: Zotero facilitates group sharing of bibliography and scientific knowledge work.
- Instant messaging systems like WhatsApp help to improve cross -departmental quick -response messaging and offers a way to communicate with other specialists at home.
- Social networks like Google+ have been also taken into account to take discussions of clinical cases a step further, to remember different tasks or getting people simply connected.
CONCLUSIONS: Web 2.0 tools and philosophy provide a reasonable solution to an array of problems. They provide infinite ways of improvement for internal and external communication facilitating daily work .This initiative is still in a developing phase. In the future, the use of these tools will be evaluated in order identify usage patterns and to optimize practices. Furthermore, other workers and patients will be included in the network to reach a comprehensive collaborative working environment.
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